We process all orders in the order in which they are placed. Most orders typically ship the same business day, or no more than two business days after the order is placed.
To view the status of an order, please use the "Your Account" management tool to the left. Once logged in, click "Orders History" for an overview of your order, check the status, and or view tracking number(s), if shipped.
You may order by phone by calling 866-519-3772 Monday thru Friday 9am to 5pm EST.
For questions or comments, please email us at info@solarogen.com or call toll-free 866-519-3772 Monday thru Friday 9 am to 5 pm EST.
PAYMENT:
We accept PayPal and most major Credit Cards: Visa®, MasterCard®, American Express®, Discover®
Credit Card orders are processed manually internally once your order has been processed and ready to ship.
Prices: All prices published on our website are in U.S. dollars and must be paid in U.S. dollars. Note: In the rare event of a pricing error, Solarogen, LLC. reserves the right to charge to the correct price. We also reserve the right to change prices without notice should market commodity conditions create an unforeseeable change.
Sales Tax: By law, Solarogen, LLC must collect sales tax on all orders shipped to addresses within the state of North Carolina.
SHIPPING:
All orders are shipped by UPS or FedEx to United States only.
FREE SHIPPING OFFER:
Free shipping applies to Solaron® Blue Pond Dye (6 Packets) Foil Pouch, Solaron® Blue Pond Dye (15 Packets) Bucket, Solaron® Blue Pond Dye (30 Packets) Bucket, and Solaron® Blue Pond Dye Liquid Super Concentrate Drops (4 Pack).
- Offer only applies to GROUND shipping and excludes oversized and over weight items.
- Free shipping does not apply to any items that may be unavailable for shipping when your order is processed.
- Only applies to orders to be shipped to a valid address in the United States, excluding Alaska and Hawaii.
- We reserve the right to change or discontinue Free Shipping at any time.
Here's How:
- Place any of the products listed above into your cart, excluding taxes and gift wrap charges. Any products added to your cart where this offer does not apply, will be charged for shipping. The amount will be totaled in your shopping cart.
- Proceed to Place Order.
- Enter your user information.
- Place your order, and enjoy the Free Shipping.
RETURN POLICY:
All returns must have prior written authorization and an assigned authorization number. Products must be returned, freight prepaid, to the designated location for credit, as follows:
- Full credit if returned within 30 days from invoice date
- No credit after 1 month
The following products are Non-returnable:
- Opened containers
- Discontinued items
** PLEASE READ BEFORE PURCHASING**
This sale is made on the express understanding that there is no implied warranty that the goods shall be merchantable or an implied warranty that the goods shall be fit for any particular purpose. The buyer acknowledges that there are no warranties which extend beyond the descriptions of the products. Read and follow the label directions carefully. The buyer assumes all risks of this product when using the product contrary to label instructions. Solarogen, LLC's liability for a breach of any warranty provided on this label shall be limited to replacement of the non-conforming product.
